Contact Aura

Aura does not run a public mailbox. Support happens in the app, and everything else goes through the form on this page — including requests from people who do not have an Aura account, or who have already deleted theirs.

We read every message. There is no phone line: Aura is a small team building a free app, and written requests let us keep a record of what was asked and when, which matters for anything involving your data.

What do you need?

Help with the app

If you are signed in, the fastest route is the support chat inside Aura Whisper — open the app, go to Chat, and start a support conversation. It carries your account context, so we do not have to ask who you are.

Privacy and your data

Ask what personal data we hold about you, have it corrected, or request a copy. Use the form below and pick the privacy topic, so the request is routed and timestamped correctly.

Deleting your account

You can delete your account and its data from inside the app. If you no longer have access to it, use the form below and pick the deletion topic — include the email address you signed up with so we can find the account.

Payments and subscription

Questions about a charge, a Premium plan or a refund. Include the date and the payment method used; do not send full card numbers, we never need them.

How long we take

Ordinary support usually gets an answer within a few days. Requests about your personal data — access, correction, deletion, portability, objection — are answered within 30 days, the maximum the GDPR allows. If a request needs longer than that we tell you why before the deadline, rather than after it.

Send a message

No account needed. Give us an address we can reply to and tell us what you need. See the privacy policy for how we handle what you send.

Needed to reply to you. Used for that and nothing else.

Also useful: the privacy policy, the terms of service, and the account deletion page.